THC Vape after-sales 2026

Getting the documents right

We work with convenience store chains who order between a few hundred and a few thousand units at a time, and we treat both ends the same way: a written specification, a sample you approve, and a production run that matches the sample.

If you sell into a market that requires child-resistant packaging, say so at quotation stage. Retrofitting a CR closure onto a finished bottle design usually means a new mould and a four week delay.

Labels are where good orders go wrong. Nicotine warnings, child-resistant closures, batch coding and market-specific text all have to be correct before the pallet leaves. We prepare test reports, declaration of conformity and safety data sheets for each shipment and we ask for your destination list early so artwork matches the market.

Turning shelf space into repeat visits

Seasonality in THC vape products is real but smaller than most buyers assume. The bigger swing comes from restocking discipline, not from calendar events.

Shelf position decides velocity as much as price. Keep THC vape products at eye level, one facing per SKU, and rotate the trial line every quarter so the display keeps earning attention.

After-sales, replacements and reorders

The replacement policy is deliberately simple: report within seven days of delivery with photos and the batch code, and we replace or credit at the next shipment. We do not argue about a defect we can see in a photograph.

Every account gets a named contact who has actually seen the product. Being passed between three people to answer one question about a coil resistance is the fastest way to lose a buyer, so we do not organise support that way.

• Mixed SKU cartons to spread first-order risk
• Batch codes traceable from carton back to production date
• Standing reorder schedule with a fixed cut-off
• Seven-day defect reporting with replace-or-credit
• Document pack prepared per destination market
• Cartons drop-tested and pallet-counted for clean freight

What we test before a carton is sealed

8 separate checks run before a carton is sealed: electrical, mechanical, leak, finish and packaging. Anything outside tolerance is quarantined the same day and reported to you, rather than shipped with a hope and a discount.

Flavour drift between batches is the quiet killer of repeat orders. We retain a sealed reference sample from every run so a complaint six weeks later can be compared against what actually left the building.

Specification summary

The detail above is what we hold ourselves to on every shipment, including the small ones. It is also the list we will walk through with you before the first order.

Frequently asked

Related reading

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